FNB Payment Options
If you are an FNB customer, pay for your water bill using FNB online banking or the  FNB banking app and    if  you are a non FNB customer walk into any FNB Branch and make your payment over the counter.

How to pay your bill using FNB Online Banking

  1. Log into online banking
  2. Select Payment Tab
  3. Click once off payment
  4. Select Public Recipient and search
  5. Enter Lusaka Water and click search
  6. Lusaka Water will be displayed. Click on it to select E
  7. Enter the amount to pay and your Lusaka Water Account Number under “My reference” and “Their reference;
  8. Select account to pay from.
  9. Enter your email address for proof of payment.
  10. Select Pay

Click www.fnbzambia.co.zm to access FNB online banking services
How to pay your bill using the FNB banking App

  1. Log into the FNB Banking App
  2. Press Menu tab
  3. Press PAY Payments
  4. Press ONCE OFF
  5. Press Public Recipient
  6. Type Lusaka Water
  7. Press SEARCH
  8. Lusaka Water will be displayed. Click on it to select.
  9. Select FROM The TO account is LUSAKA WATER.
  10. Enter the “Amount:” to pay and your “Name:” and your Lusaka Water Account Number under “Own Ref:” and “Recipient Ref:”.
  11. Press CONTINUE
  12. Enter your email address for proof of payment
  13. Press PAY

Haven’t downloaded the FNB app yet, download the FNB App on these platforms :
Android App https://play.google.com/store/apps/details?id=za.co.fnb.connect.itt&hl=en
Apple Store https://itunes.apple.com/za/app/fnb-banking-app/id450094779?mt=8)

What you need to pay your bill at an FNB Branch
Pay with cash over the counter at any FNB Branch. The following details are required:

  1. Payers – Full Names (First and Last Names)
  2. Cellphone Number
  3. Water Account Number

For more information call 366800 or 362

Service is only applicable to postpaid customers.